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| Confirmation and Delivery After a purchase is made, the customer will receive an email confirming their purchase. It is the responsibility of the customer to verify that the information on the confirmation email is in accordance with the travel product that they have purchased. If there is a discrepancy between the information on the e-mail and that of what the customer booked, the customer MUST contact our office (416-324-2689 or 1-800-565-4239) within 24 hours from the time of booking. The customer may decide to have their tickets delivered to them via courier or receive them via airport pick-up. Courier deliveries are applicable to an additional fee of $15.00 within Ontario and $25.00 for the rest of Canada. If the customer chooses the airport pick-up option the tour operator will deliver the customer's tickets to the airport and the customer may pick them up on the day of departure. The customer is responsible to comply with the applicable tour operator's airport pick-up conditions. Customers residing in the Toronto area may also choose to pick-up their tickets at the Anglo-Scottish Travel agency office. If selecting this option, one of our customer care representatives will contact you Anglo.ca receives documents from the tour operator usually 2-3 weeks before departure. Once they are received by us, they will be processed and then sent to the customer. The tickets will be delivered to the customer at least 1 week prior to departure. For last minute purchases (departures within 3 weeks) tickets are available on an airport pick-up option only. |
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